Frequently Asked Questions
What is Bitcoin?
Bitcoin is a consensus network that enables a new payment system and a completely digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is pretty much like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence. If you would like to start using Bitcoin, be sure to educate yourself on how to keep your wallet secure – we recommend going to the official Bitcoin website (click here) for a getting started guide.
How difficult is it to make a Bitcoin Payment?
Bitcoin payments are easier to make than debit or credit card purchases, and can be received without a merchant account. Payments are made from a wallet application, either on your computer or smartphone, by entering the recipient’s address, the payment amount, and pressing send. To make it easier to enter a recipient’s address, many wallets can obtain the address by scanning a QR code or touching two phones together with NFC technology.
How quickly can I print my postage?
A Bitcoin transaction, by design, will get one confirmation after an average of 10 minutes. Even before a confirmation has been received, a transaction is generally irreversible. Our website can allow you to print shipping labels at the earliest sign of a confirmation, with systems in place to void the label if a confirmation is not reached by the time your label is in the mail. This means you can print your postage instantly. Once you reach the payment page and a payment is received, you will receive a link to print your postage.
Can I track my package?
Yes, of course! Once the postage label has been generated, you get a standard tracking number just like everywhere else. You can track the package by using the official carrier’s website.
My printer jammed! I spilled wine on my postage! Can I print my postage again?
You can print your postage as many times as you’d like as long as you only mail each unique label once, otherwise the extra duplicates will get returned to you by the shipping service. Some shipping services charge a return fee in order to retrieve your package for re-mailing. If you are printing multiple labels, we encourage you to check and make sure that they all have a unique label number.
Do I have to sign up or create an account?
Absolutely not! Why would we make you waste all that time and effort just to send a package? Just enter the TO and FROM address and send your package! It’s that easy!!
Can I buy my postage anonymously?
Can I ship Internationally?
Yes! You just need to declare items in your package to pass through customs. Feel free to read our guide to international shipments here.
Do you provide an address verification service?
Yes! Our address verification service supports over 230 countries. Click here to view which countries are supported.
Does the value of the good being shipped internationally matter?
Yes. If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like “AES X20120502123456”. To get an ITN, go to the AESDirect website. An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.
What is a Tarriff number?
Whenever shipping internationally, if you label your package as ‘Merchandise’, your package may be subject to import/export taxes. You must declare all items inside your package accurately. When you do so, you must enter a tarriff number for every item inside the package. The tarriff number is the harmonization code associated with whatever product you are shipping. You can search for them at http://hts.usitc.gov/. You only need to pass us the first six digits of the code. Also, remove any “.” in the harmonization code before sending to us. For example, the harmonization code for a cotton T-shirt is “6109.10.00”, so we’ll just pass “610910” as the “tariff number”.
What is your return policy?
Any unused labels can be refunded within 14 days of purchase. Just contact us (see below) with the tracking number or order number and a bitcoin address to send the refund to. If there was an issue with generating your label and you did not receive it, we will send the refund as soon as possible. However if the label was generated successfully, we will have to confirm with the carrier that the package we never mailed, which can take a up to 3 weeks.
What are your terms of service?
Feel free to email us at [email protected] if you have any comments, thoughts, questions, or concerns. We always welcome suggestions and strive to make sure every customer is 100% satisfied.